FAQs - Frequently Asked Questions

There's never been an app that automatically sends ETA updates where both the traveler and the recipient don't have to touch their phones to get the information. Because you can set your trip and put your phone away, you will be safer.  Because the recipients are getting your ETA, they won't be texting you.  All around, the app is going to make the roads safer and cut down on texting while driving and distractions.  It's free. .so - you need it.  If you like it enough to get all the bells and whistles of the full version, then thanks very much.

The free version allows users to create trips and track trips as the primary functionality of the app.  It also has ads on the bottom of the screen.  The full version removes ads, and includes features such as "Favorite Trips", "Almost There", custom message creation and management, "Auto Rotate" which rotates those messages as updates go out, multiple recipients (up to 10), and the interval option increases to 10 hours between messages for those on longer trips.  

1.12  This is the the public beta launch version which we'll be officially releasing Tuesday, February 21st.  Please let us know what you think.

No, they can only see your ETA for privacy reasons. Your location is not provided.
The app works independently of the map it launches from your phone.  It has its own map software it uses and it's on the trip servers and is "under the hood" so to speak.  So, whether you set your map to Apple Map, Google Map, or no map, it doesn't affect the app performance.  If you know where you're going, or use a GPS map that came with your car, etc. .you may just want to choose "NO MAP" and put the phone aside.  I'm Coming Let 'em Know When will work in the background without issue.
Not really. The app checks on your GPS location based on how often you want to send your notifications out unlike a constant GPS app.
If the app sees that you haven't moved between notification intervals, it will send a message that says you are delayed and gives an updated ETA. If you haven't moved at the next interval, it prompts you to either continue the trip or cancel it. Whenever you don't move between intervals it sends the delayed message to recipients.
Apple doesn't allow apps to access and send texts - Google does allow it and with Android you can do either.  We keep your email and phone number private and use them to authenticate your phone so no one else can use your unique phone number.  If you forget your password, we use email to help you reset it and confirm it's you.  We do not share email or phone numbers with anyone. 
iPhone and Android have different policies.  

Android recipients do not have to have the app, they'll receive a text with the ETA and messaging.  If they do have the app they'll receive notifications instead (which look nicer) and can Track Trip. 

iPhone recipients do have to have the app to Track Trip.  Apple doesn't allow texting from within an app.  So, when you include someone who doesn't have the app you'll see a text pop-up to send them.  When you send it, the text will include your initial ETA and invite them to download the free app to track your trip.
A few users have posted questions in the reviews section of the app stores and since we can't respond in the stores - here are the answers and thanks for your questions:

Posted by FM_M:  why does it not text and why do you need an email address and phone number?
Apple doesn't allow apps to access and send texts - Google does allow it and with Android you can do either.  We keep your email and phone number private and use them to authenticate your phone so no one else can use your unique phone number.  If you forget your password, we use email to help you reset your settings.  We do not share email or phone numbers with anyone. 

Posted by springs5:  Why don't they give you the option to set it so it has location service when the app is running - I don't want to be tracked all the time?  Why do they want my recipient to register?  Why did the "Almost There" function send a message after I arrived?
The app only utilizes location services while you're using it.  Unlike a GPS, the app checks on your location status to make the interval notifications accurate and it uses far less battery power in the process.  In fact, you can use the app and tell it NOT to use your mapping app on your phone.  Privacy is of profound importance to us as well and the app is not saving info or "tracking" you. In fact, we specifically make sure that your location is private and even those you notify do not know where you are, they only know your updated ETA.  Apple doesn't allow apps to access and send texts, so recipients are given option to register to Track your Trip, however, they get an initial text you send with your starting ETA whether they register or not (you click send when you see the text come up).  If you have low cell service or your destination is not accurate the app may not see that you've arrived, hence notifications after you've arrived.  That's why there's a button on the running screen that says "Manually End Trip".
arrival not registering
cell strength can keep GPS from knowing you've arrived if you're in a remote area - rarely happens but might.  Fix:  we put a button while a trip is running that says "manually end trip" - which ends the trip for you and recipients with message "trip completed"

Google Map not responding to alternate route choice
during a trip, if Google Maps is launched and it shows an alternative route after you've started you trip, and you choose it, sometimes the new route won't register.   We're working on it.  In the meantime, the easy workaround is to hit cancel "x" on the Google Map and route it again from Google Maps.  The I'm Coming App will continue working in the background and will not be affected by your Google Map route change.

logo rotates longer than usual at Start
If Start is activated, if the cell strength and wifi are conflicting, the logo may rotate longer than normal.  If the logo icon rotates longer than a few seconds, turn the iPhone's bluetooth and wifi on and off and restart the trip.  


not really.  no one asked "are these really the FAQ's". .we haven't had enough questions to have any of them be frequent.  A FAQ page is really just an accepted defined place where Developer Anticipated Questions reside.  They should call it DAQ. . .really. .to be more accurate, or just Dilly Bar.